Privacy Policy
Last updated: October 2026 • Confia Agency
This Privacy Policy explains how Confia Software, trading as Confia Agency (“Confia”, “we”, “us” or “our”), collects, uses, shares and protects personal data when you visit www.confia.agency, contact us, or work with us. It also explains your rights and how to use them.
If you have any questions, email us at info@confiasoftware.com.
1. Who we are
Confia Agency is a LinkedIn advertising and B2B marketing agency based in India. For the personal data described in this policy, we are the “Data Fiduciary” under India’s Digital Personal Data Protection Act, 2023, and the “controller” under the EU and UK General Data Protection Regulation (GDPR), where those laws apply.
- Company: Confia Software
- Registered office: #B1, Chandra Vijay Society, T.C. College Road, Baramati, Dist-Pune 413102
- Other offices: Pune, Maharashtra and Surat, Gujarat
- Email: info@confiasoftware.com
2. What this policy covers
This policy covers personal data we collect through:
- our website, www.confia.agency, including its blog;
- our contact form, email, phone and WhatsApp conversations with us;
- our business relationships with clients, prospects, partners and suppliers; and
- events, webinars and training sessions we run.
When we run LinkedIn or other advertising campaigns on behalf of a client, we process data on that client’s instructions. In that case, the client’s own privacy policy explains how that data is used, and we act as their service provider (“Data Processor”).
3. Personal data we collect
| What we collect | Examples | How we get it |
|---|---|---|
| Contact details | Name, email address, phone number, company, job title | When you fill in our contact form, email us, call us or message us on WhatsApp |
| Enquiry details | The service you’re interested in and your message | Our contact form and conversations with you |
| Business relationship data | Contract details, invoices, billing contacts, meeting notes | When you become a client, partner or supplier |
| Event and training data | Name, email, company, job title, attendance | When you register for a webinar, event or training session |
| Website usage data | Pages visited, time on site, device and browser type, approximate location, referring website | Through cookies and similar technologies, only where you’ve agreed (see our Cookie Policy) |
| Advertising data | Whether you clicked one of our ads or visited our site after seeing one | Through tools like the LinkedIn Insight Tag, only where you’ve agreed |
We don’t ask for sensitive information such as health, financial account or government ID details through our website. Please don’t send it to us.
4. How and why we use your data
| Purpose | Data used | Basis |
|---|---|---|
| Replying to your enquiry and arranging calls or proposals | Contact and enquiry details | Your consent when you submit the form or contact us; for GDPR, steps you’ve asked us to take before a contract |
| Providing our services and managing our client relationship | Contact and business relationship data | Performing our contract with you |
| Running webinars, events and training | Event and training data | Your consent when you register |
| Sending marketing emails or updates | Name and email | Your consent, which you can withdraw at any time |
| Understanding how our website is used and improving it | Website usage data | Your consent through our cookie banner |
| Measuring and improving our own LinkedIn and Google advertising | Advertising data | Your consent through our cookie banner |
| Keeping our website and systems secure | Technical data such as IP address | Legitimate uses, including preventing fraud and misuse; for GDPR, our legitimate interests |
| Meeting legal, tax and accounting duties | Business relationship data | Compliance with the law |
We only use your data for the purposes above, or for purposes closely related to them that you’d reasonably expect.
5. Who we share your data with
We don’t sell your personal data. We share it only when needed, with:
- Service providers who help us run our business, such as our website host ([Hosting provider]), email and CRM tools ([Email and CRM tools]), and video meeting tools. They may only use your data to provide their service to us.
- Advertising and analytics platforms, such as LinkedIn and Google, if you’ve agreed to the relevant cookies. See our Cookie Policy for details.
- WhatsApp (Meta), if you choose to contact us on WhatsApp. Your messages are then also handled under WhatsApp’s own privacy terms.
- Professional advisers, such as accountants, auditors and lawyers, where needed.
- Authorities, when the law requires it, or to protect our rights, our clients or the public.
- A buyer or successor, if our business is ever sold or reorganised, under the same protections.
6. International transfers
Some of our service providers, including LinkedIn, Google and Meta, may store or process data outside India. Where this happens, we take reasonable steps to make sure your data stays protected, and we only transfer it to countries the Indian government hasn’t restricted. For visitors from the EU or UK, these providers rely on approved safeguards such as standard contractual clauses.
7. How long we keep your data
| Data | How long |
|---|---|
| Enquiries that don’t lead to work with us | [Enquiry retention period, e.g. 24 months] after our last contact |
| Client and supplier records, contracts and invoices | For the length of the relationship, plus as long as tax and company laws require |
| Event and training registrations | Up to 24 months after the event |
| Marketing email list | Until you unsubscribe or withdraw consent |
| Cookie data | As set out in our Cookie Policy |
When data is no longer needed, we delete it or make it anonymous.
8. How we protect your data
We use reasonable security measures to protect your personal data, including access controls, secure connections (HTTPS), and limiting access to staff and providers who need it. No system is completely secure. If a data breach affects you, we’ll inform you and the relevant authorities as the law requires.
9. Your rights
Depending on where you live, you have the right to:
- Access: A summary of the personal data we hold about you and how we use it.
- Correct: Inaccurate or incomplete data, and update it.
- Erase: Your data when it’s no longer needed or you withdraw consent, unless the law requires us to keep it.
- Withdraw consent: At any time, as easily as you gave it. This doesn’t affect anything we did before you withdrew.
- Nominate: Someone to exercise your rights if you die or become unable to (under Indian law).
- Object or restrict: Certain uses, and receive your data in a portable format (under GDPR).
- Complain: First to us, and then to a regulator (see section 10).
To use any of these rights, email info@confiasoftware.com with the subject line “Privacy request”. We may need to confirm your identity first. We’ll reply within 30 days, and always within the time limits set by law.
You can stop marketing emails at any time by clicking “unsubscribe” in any email or by writing to us. You can change your cookie choices at any time using the Cookie Settings link in our website footer.
10. Grievance Officer and complaints
If you have a concern about how we handle your data, please contact our Grievance Officer first:
- Name: Vaibhav Sawane
- Email: info@confiasoftware.com
- Address: #B1, Chandra Vijay Society, T.C. College Road, Baramati, Dist-Pune 413102
We’ll acknowledge your complaint promptly and aim to resolve it within 30 days.
If you’re not satisfied with our response, you can complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. If you’re in the EU or UK, you can also complain to your local data protection authority.
11. Children
Our website and services are for businesses and professionals. They’re not meant for anyone under 18, and we don’t knowingly collect children’s personal data. If you think a child has sent us their data, please contact us and we’ll delete it.
12. Links to other websites
Our website links to other sites, such as LinkedIn and the sources quoted in our blog. We aren’t responsible for how those sites handle your data, so please read their privacy policies.
13. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make important changes, we’ll highlight them on our website or tell you directly.
14. Contact us
For any question about this policy or your personal data:
- Confia Agency
- #B1, Chandra Vijay Society, T.C. College Road, Baramati, Dist-Pune 413102
- Email: info@confiasoftware.com
Have questions or need to make a privacy request?
Email our privacy team directly at info@confiasoftware.com. We will acknowledge your request promptly and reply within 30 days.